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Sucks service from Little Gym!
I got the same bad experience from Little Gym too! I took the trial class in New World Center, and found the class & intructor were nice, and made the enrolment for Jun class.
When I tried my 1st class in Ocean Terminal, it was terrible! Not only being cheated, and was surprised for their bad quality for intructor & facilities.
1st of all, the intructor (Mark) said he got sore throat, so couldn't talk loud, and during the class, he made no attempt to discipline the class.
2nd, there were ~15 kids+parent in the class, squeezing in the small room, with the meaningless "activity" many of the kids just running around freely, so the class was chaotic.
3rd, the games they designed were not worth me to pay $200+ and time to take, walking & running in the circle, throwing plastic balls, and the blow the bubbles for the kids (this bubble costs less than 10$), well, with such stupid games, I can do it in the outdoor public playground la, why I need to pay $ & time to do such things?
4th, the previous class got late dismission, it was late for almost 10 mins! However, we still dismiss at original lesson time! The original lesson takes only 45 mins, it's already less time, and the previous delay made our class even lost our time! It's unbelievable bad service!!!
So I made complaint to the Shop manager Peter, on Monday afternoon 11am, he said he'll feedback me on the same day afternoon. However, didn't get any feedback, until Wed, I took the initiative to call him again. He said giving me 2 options, one is choose the weekday class, the 2nd is to change CWB center. So I pick the 2nd option, and requested him to give phone number for CWB center, but he asked me not to call them directly to avoid confusion and wait for their call. So I asked him to give me final settlement not later than FRI, as my next class is on SUN.
However I still receive nothing from them. So I try the number that Peter gave me, it was wrong number!
I'm really pissed with their handling way & their class management, and the quality of service!
Will definitely never take again their class! |
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