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I have joined the CWB branch since last Nov, starting from Nov last yr. Original it is referred by my friends and saying it allows flexibility in class so you can pick the time you want and take any class when the time suits you. Also it allow prior notice for changing schedule or cancellation of classes. As my son's progress is good so from Feb I change from having 8 lessons per mth to 12 lesson and referred 3 parents to join.
Actually in between, there have been problems in problems as there is a staff who always did the wrong booking, often I have to call everyweek to check if the scheudule is correct and later on I found another staff who is more experience so she helped me to check everything right for me.
Also, there are 2 free trial class in Feb, so I did it. When I do my Feb payment b4 trial class, I asked if I can pay for 8 lesson per mth first then pay extra after I had the 1st free trial (only a few days later) and the staff said ok and marked it on invoive. When I did the payment, that "staff" said no and argue with me and I was so angry at that time as their staff "promise" there is no problem, if the previous one said no at that time, I will pay the fee for 12 lessson at that time....that "staff" gave me no reason and can't answer me why they can't keep their promise and until I talked to her for 30 min, she finally agreed, but said she will take one of my preivous "free trial" as paid lesson......this is really unbelievable...so I call the previous staff again and she told me actually there is no problem for "paying extra from 8 to 12 lessons" and she will remain my previous trial class free.
In Feb CNY, they allowed 2 free trial language classes and when I did the booking, they said no problem. When I do my last trial, the staff said there is problem in printing so Chinese and English verson are not the same, so as my booking in on the 8/2, (but 8/2 in Eng verson, 7/2 in Chinese Verson) due to fault of their marketing dept, but no staff called me there is such a problem so I can't get the free trial. So shouldn't when I booked my 2nd trial 1 week b4, they should note the problem and when they check against the record, they will know there is a booking of free trial so they should call their customer if I can change a day earlier?
Now, they will come up with new policy, saying we have to set out our time schedule for the whole month, no change of class unless you change it when you pay (meaningless as you just set out the time schedule on the date you paid, how come you tell them your proposed change?) And any sick leave require doctor certificate. I agree that there may be abuse use, but to me, I never do this. However, will you give up a $250 class or go to have doctor consulation and pay $200 for doctor certifcate? So that's why I see so many parents letting their children to attend the classes (several times I saw) with big cold, flu and you can see they have running noses and keeps coughing in the classes, and my son got sick twice because of this (even there are only 3 children in the class)...this will make the parents to continuously bring their sick babies to the class and affects other health. Once, my son coughs heavily, I asked my maid to ask the staff if he can attend the class, they said ok....see, they won't concern about hygiene and baby health.
So I wrote to their director and reflects my complaint to his "staff" (actually she made me mad as she seldom did the booking right") and my opinion on the new policy, as I think no change of time schedule to us is risky for having 3 lessons a week, so maybe they can allow some max. change of classes may help; and I do remind him the possibility of that the parents will bring sick kids to the class, and here is the reply I received (he wrote to his staff and copied to me):
"What Mrs. xxxx described in her letter is inconsistent with the good feedback I have received about you from so many other parents in Causeway Bay. There appear to be some serious misunderstanding between Mrs. xxxx and the office.
Changes in time schedule has been the main source of complaint, in this and many other cases. We have tried out the "flexible" arrangement for so long, but proven unsuccessful.
With effect from 1st April 2011, we shall go along with the standard practice adopted by all schools in HK. Change in schedule will not be allowed unless the request is made in person at the time of the payment of monthly tuition fees. We may lose some students because of the change. But we have to put the system right to avoid unnecessary conflicts with students who stay with us. "
See, they have so many students and they won't worry to lose one. And they have confidence in their staff performance and even I ask him to ask the other staff I contact who always help me to correct the schedule for 3 weeks, they kept on saying her performance is good....so maybe our standard are not consistant with them.
Of course for the sake of my son, as he likes the Spanish teacher, I will let him to continue but will gradually reduce our lesson to 8 lesson per mth and 4 lesson later, though actually I seldom changed my time schedule except to suit my son's music lesson as it requires 1 week prior booking so we can't always fix the date for music class thus need to change the language class; as well as the PN interview.
[ 本帖最後由 momo627 於 11-3-18 03:02 編輯 ] |
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發表於 11-3-18 03:00
